Privacy Policy

This Privacy Policy governs the manner in which Sydenham Tennis Club ( “the Club”) collects, uses, maintains and discloses information collected from users of the www.sltcc.co.uk website (“ the Site”) and members of the Club (collectively referred to as “Users”). This privacy policy applies to all products and services offered by the Club.

For the purposes of the Data Protection Act 1998 (the Act) the data controller is Sydenham Lawn Tennis Squash and Croquet Club Ltd of Lawrie Park Road SE26 6ET. Our nominated representative for the purpose of the Act is Dez Lewington.

Information that you give us
You may give us information about you by filling in our membership application forms, competition, or league or other event entry forms, coaching forms, forms for Community Tennis or any other paper based forms.
You may also give us information when you use other internet applications or software used by the Club such as MyCourts or Club Spark or any other software used by the Club for the purpose of leagues, court bookings, coaching, membership or other purposes.
You may also provide information to us by phone or email.
You may also provide personal information by visiting our website at https://www.sydenham-tennis- squash croquet- club.co.uk.
When using the Site or when using any other software used by the Club, the Club may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, register on the Site, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain activities or from using some of the services on other software used by the Club for providing services to members.

Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

Web browser cookies
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information
The Club collects and uses Users’ personal information for the following purposes:
 To provide you with the membership benefits you have subscribed for
 To provide you with a court booking system for tennis courts and squashcourts
 To provide you with coaching services you have subscribed for
 To provide you with other services we have contracted to provide you with
 To provide you with an online members’ directory on one or more of the internet applications or software used by the Club which may include the names, email addresses, telephone numbers and gender of the members of
the Club for use only by members of the Club to contact each other. You may edit the information on the online directories to limit the information available
 To provide you with information about the Club and the services that we provide
 To provide a list of members in the Club foyer
 To send you emails with details of news and events about the Club
 To send you occasional questionnaires relating to the Club or its services
 To send you details about renewal of your membership by email
 To send you papers regarding Annual General Meetings, Extraordinary General Meetings or any other meetings of the Club
 To notify you about changes to our services
 To display information on the site or on software operated by the Club of team, tournament, or league results
 To display information of the names of staff employed at the Club and contractors and volunteers ( including team captains) who may carry out services at the Club from time to time.
 To collate information to enable us to administer the Club and the Site and other software used by the Club
 To collate information to enable us to improve our Site and website offerings and membership offerings, based on the information and feedback we receive from you, statistical analysis, market research and site use evaluation
 To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs

How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, stored on our Site and on other software used by the club through third party service providers and on our own servers

Sharing your personal information
We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and Users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate the Club and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes.

Information which is available to members on software used by the Club
The Club uses software to run a court booking system and leagues for tennis, squash and racketball, with individual profile pages which share the following personally identifiable information amongst logged-in members of the Club
 Booking sheets which display the names of the members who have reserved the courts
 Members’ Directory with links to the members’ individual profile pages
 Member Profile pages which include first name and surname and other information which may have been voluntarily added to the software by the member, such as phone numbers, email address and profile images
 League positions and league results

Display of contact details in the Club
The Club will display your name and contact telephone number in the Club foyer. If you do not want your information to be displayed in the Club foyer please contact the Club direct on info@sltcc.co.uk

Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including
websites which have a link to our Site, is subject to that website’s own terms and policies.

Sensitive Personal Data
We may ask for details of your child’s health to ensure the well-being of your child when on our coaching programme. Apart from this the Club will not collect sensitive personal data except where required to by law.

Photographs
The Club may take photographs of film events and these may be published on the Club website, social media platforms etc, or be displayed at the Club. We will not display such photographs unless we have the written or verbal consent of an adult or written parental permission of a child, to use such photographs.

Where we store your personal data
We store the data that we collect from you on our own secure servers. The Club will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Where you have been given a password which enables you to access parts of our website or any of the other software that is used by the Club to provide services to Users, you are responsible for keeping this password confidential. The Club requests that you do not share this password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website or any of other online services: any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your date for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by
checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@sltcc.co.uk.

Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the
information we hold about you.

Changes to this privacy policy
The Club has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site and revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Sydenham Lawn Tennis, Squash and Croquet Club Limited
Sydenham Tennis, Squash & Croquet Club, Lawrie Park Road, Sydenham, London, SE26 6ET
020 8778 4217
info@sltcc.co.uk

This document was last updated on 10th October 2017